Frequently Asked Questions for theOprahstore.com





How do I reach a customer service representative if I have a problem or a question and I can’t find the answer here?

You can reach our customer service department by phone, fax, or mail.

Phone (toll free)
UNITED STATES
Toll Free: 1-866-95-OPRAH (1-866-956-7724)
Direct: 1-414-727.6370
9:00 AM – 5:00 PM EST

CANADA
Toll Free: 1-866-95-OPRAH (1-866-956-7724)
Direct: 01 414 727 6370
9:00 AM - 5:00 PM EST

Fax
UNITED STATES
1-414-760-0480 (24 hours)

CANADA
01 414 760 0480 (24 hours)


Mailing Address
THE OPRAH STORE
6555 West Mill Road
Milwaukee, WI 53218- 1219

If you are contacting us regarding a specific transaction, please provide us with details (including transaction number, transaction date, items on the order, total amount paid, etc.)

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How do I reach THE OPRAH STORE location in Chicago, Illinois?

You can reach THE OPRAH STORE by phone or mail.

Phone
UNITED STATES
1-312-633-2100
Monday through Friday: 10:00 AM – 4:30 PM CST

CANADA
01 312 633 2100
Monday through Friday: 11:00 AM - 5:30 PM EST

Mailing Address
THE OPRAH STORE
110 North Carpenter Street
Chicago, IL 60607

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Is my credit card information safe with theOprahstore.com?

Shopping online with us is extremely secure.

All pages that ask for or display personal information such as your credit card information are secured by 128-bit SSL (Secure Socket Layer) encryption. This industry standard technology guarantees extremely safe online shopping. You should use your web browser to confirm you are on a secure page. (Many browsers, including Internet Explorer display a closed lock icon to indicate that you are secure). A URL that begins with “https” also indicates that you are on a secure page.

If shopping online is not your preference, we invite you to shop with us by contacting our web customer care department at:

Phone (toll free)
UNITED STATES
1-866-95-OPRAH (1-866-956-7724)
Monday through Friday: 9:00 AM – 5:00 PM EST

CANADA
01 414 727 6370
Monday through Friday: 9:00 AM – 5:00 PM EST

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What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express.

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Will my credit card be charged immediately?

Your credit card will be authorized for the amount of your order total immediately upon purchase. However, your credit card will only be charged for the full amount at the time the items are shipped from our fulfillment center. In the event that your order cannot be shipped, the authorization hold on your credit card will be lifted within 3-5 business days and your credit card will not be charged. If you have any questions, please contact our customer service department for assistance.

Please note: Since your credit card is authorized at the time of your purchase, please do not hit the "Purchase" button more than once during checkout. If you are having difficulties placing an order, please contact our customer service department for assistance.

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Can my order be shipped outside of the US?

Currently, we ship to addresses within the United States and Canada. We do not ship to addresses outside of the United States and Canada.

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How will I receive confirmation that my order has been placed?

Upon placing your order online, you will receive an e-mail confirming your order along with your order details. You will receive another email upon shipment of the order, including a delivery service confirmation number.

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How do I cancel an order once it’s been placed?

We value prompt service, so we may not be able to cancel an order that you’ve placed before it has been shipped out. If you wish to change or cancel an existing order, please contact customer service at:

Phone (toll free)
UNITED STATES
Toll Free: 1-866-95-OPRAH (1-866-956-7724)
Direct: 1-414-727-6370
Monday through Friday: 9:00 AM – 5:00 PM EST

CANADA
Toll Free: 1-866-95-OPRAH (1-866-956-7724)
Direct: 01 414 727 6370
Monday through Friday: 9:00 AM – 5:00 PM EST

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Will I be charged sales tax?

UNITED STATES
THE OPRAH STORE is required to collect sales tax on orders shipping to Illinois and Wisconsin. Orders shipping to other states within the US are not taxed.

CANADA
THE OPRAH STORE collects duty, PST and GST where applicable for purchases made in Canada, which may help you avoid customs delays. Duties and Taxes charges for orders delivered to Canada are displayed and included in your order total during checkout. There are no additional charges to Canadian clients upon delivery. When you place an order with www.theOprahstore.com, you authorize our Customs broker to act as your agent with Canada Customs and Revenue Agency to clear merchandise and process all duties and taxes with your orders, returns and exchanges.
All orders and refunds are charged in U.S. dollars. Conversion rates may vary depending upon your bank and Credit Card Company. Please contact your bank directly with questions regarding conversion rates and fees. Your credit card is charged at time of shipment.

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How do I purchase a transcript?

Transcripts of The Oprah Winfrey Show broadcasts in both printed and downloadable electronic formats are available on theOprahstore.com website. Transcribed copies of newly broadcasted shows are generally available for purchase the same day or next business day.

Transcripts are archived in order by their air dates within the Transcripts section of the website. If you do not know the air date of the show, you can search for it by entering the subject matter of the program in the search box.

Please note: The Oprah Winfrey Show transcripts are available in text format only. We do not offer DVD's or video tapes of any shows.

Shipping & Downloading Transcripts:

To order a transcript in printed form, select “printed” on the product page and check out normally. A physical copy of your selected transcript will be mailed to you in the form of a booklet via the shipping method you have selected.

To download a transcript, select “download” on the product page and check out normally. When your transaction is completed you will receive an e-mail including a link (that is active for 5 days) to download your transcript.

If you have purchased a digital version of a transcript and your link expired before you were able to download your file, please contact customer service at the following numbers to receive a new link.

UNITED STATES
1-866-95-OPRAH (1-866-956-7724)
CANADA
Toll Free: 1-866-95-OPRAH (1-866-956-7724)
Direct: 01 414 727 6370

Please have your transaction number ready to expedite your inquiry. Please note that transcript and pdf downloads are final sales and non-refundable.

Digitally downloaded copies of transcripts are provided in a PDF format. If you do not already have a program on your computer that will read PDF files, you may need to download and install, Adobe Reader, a free software product. Click here to download it now.

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How do I make sure I’m ordering the correct size for me? (from store site)

Below are size charts for our clothing to help you determine the fit.


 S
M
L
XL
SIZE 4
6
8
10
12
14
16
BUST 34
35
36
37
38
40 41
WAIST 26 27 28 29 31 32 34
HIPS 37 38 39 40 41 43 44


 1X
2X
3X

SIZE 14
 16
 18
 20
 22
 24
BUST 40
 42
 44
 46
 48
 50
WAIST 32
 34
 36
 36
 40
 42
HIPS 42
 44
 46
 48
 50
 52




Measurement Instructions
Chest/ Bust: Measure around the fullest part of your chest. Waist: Measure around your natural waistline; keep tape loose. Hips: Measure around the fullest part of the top of your hips.

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I have a product recommendation for you. Where do I submit my suggestions?

The Oprah Store frequently receives unsolicited ideas, products and materials from individuals who would like to see their ideas or products brought to commercial success by being sold in The Oprah Store. The Oprah Store or any of its employees do not accept or consider unsolicited ideas, new or improved products, product enhancements, advertising campaigns, new promotions, new technologies, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, products, suggestions or other works. Since we are always working on new ideas, products and strategies within the company, we do not review unsolicited ideas from outside the company to avoid confusion over the origin of an idea. This policy is to avoid potential misunderstandings or disputes when The Oprah Store’s products or marketing strategies might seem similar to ideas submitted to The Oprah Store.

If you send The Oprah Store your ideas or products, despite our request that you not do so, then the following terms shall apply to your idea submission, regardless of what you may state in your submission: (1) the ideas and materials you send will automatically become the property of The Oprah Store, without any compensation to you; (2) The Oprah Store will have no obligation to return your products or materials to you or respond to you in any way; and (3) The Oprah Store can use the ideas for any purpose and in any way, even give them to others, or destroy any materials received from you in its sole discretion.

The Oprah Store does, however, welcome your feedback. Any feedback you provide shall be deemed to be non-confidential, and The Oprah Store shall be free to use such information on an unrestricted basis.

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Back to Customer Service
Contact Us

Phone
Toll Free: 1-866-95-OPRAH (1-866-956-7724)
Direct: 1-414-727-6370
9:00 AM – 5:00 PM EST

CANADA
Toll Free: 1-866-95-OPRAH (1-866-956-7724)
Direct: 01 414 727 6370
9:00 AM - 5:00 PM EST


Fax
UNITED STATES
1-414-760-0480 (24 hours)

CANADA
01 414 760 0480 (24 hours)

Mailing Address
THE OPRAH STORE
6555 West Mill Road
Milwaukee, WI 53218- 1219

Additional Contact Info